How to dispute the upgrade fee

If you want to dispute the fee, you need to send us the documentation below at kundservice@tradera.com and we will forward it to the shipping company.

If the package was too large

The shipping company wants to see three photos taken with a ruler. One for length, one for width, and one for height.

If the package was too heavy

The shipping company wants to see a photo of the package on a scale with the outer and inner packaging in place.

Without this documentation, we are unfortunately unable to dispute the fee with the shipping company.