How do I get a fee credited?

If you have not received payment for a sold item, you have the option to restart the listing and report a discontinued via the sold list.

When you report a discontinued sale, you can choose whether or not to report the buyer.

• If you choose not to report, the buyer will receive a confirmation email. Once the buyer clicks "yes" on the confirmation, the fee will be credited.
• If you choose to report the buyer, they will receive a warning. After repeated reports, the buyer's account may be suspended for 1-6 months, depending on the number of reports and previous history. The fee is automatically credited when you report the buyer.

This also applies to store listings.

Here you can read more about reporting discontinued sale.

You can also email kreditering@tradera.com. Listings credited in this way will still be counted as sold in reports to the tax authorities. Therefore, we recommend using one of the methods above.