Frequently Asked Questions about Tradera’s Seller Protection

To be covered for an undelivered item, the seller must use a trackable shipping method and send the item to the address specified by the buyer on Tradera. If the item is sent with postage stamps and its value exceeds 200 SEK, seller protection does not apply. Therefore, we recommend using Tradera’s trackable shipping options for items over this value.

To be covered for an incorrectly described item, all defects must be stated in the listing and clearly visible in the images. The item must also be packaged according to the shipping provider’s recommendations.

Lost item If a package is lost in transit, Tradera refunds the buyer. The seller is then informed to contact the shipping provider to request compensation. If the shipping provider compensates the seller, that amount is used to pay Tradera’s invoice.

Damaged item If an item is damaged during transit, the packaging is reviewed to ensure it meets the shipping provider’s guidelines. If the packaging does not meet the requirements, the seller may be required to issue a refund.

Tradera then determines whether the item is still usable or should be discarded. If the item is deemed usable, the buyer may be offered a partial refund. In some cases, the seller may be contacted for a possible return, with Tradera covering the return cost.

Refunds and commission fee credits are processed once the package has been collected. An invoice is then sent to the seller. If the shipping provider compensates the seller for the damaged item, that compensation is used to cover Tradera’s invoice. If compensation is denied If the shipping provider denies compensation, the seller can contact Tradera’s security team to apply for reimbursement. Tradera may compensate the seller, provided the item was packed according to the guidelines and no other conditions were violated.

If shipping is booked through Tradera, the package is automatically sent to the specified address. If the seller mistakenly ships the item to a different address, they must contact the buyer. If the item is not collected, it will be returned to the seller, and it is then up to the buyer and seller to agree on whether to cancel the transaction or resend the item.