How do I respond to a dispute as a seller?

You can respond to an active case using the messaging function in your Tradera profile. You can also access information about the case from the order in your "Sold items" list. If your account is suspended, you can reply to the case via the link in the email you received. If you have not received an email about the case, we recommend checking your spam folder or contacting our customer service.

In messages, you can also attach the requested documents or other evidence that disproves the reason for the case.