How do I make a refund to the buyer?

How to make a refund:

• Go to the list of Your Sold items. In the menu "More actions" you will find "Refund".
• Choose whether to refund the entire amount or a partial amount.
• Choose how you want to pay for the refund, you can use your balance or one of our other payment options.

Q: Is it possible to get a refund and have the amount added to the next invoice or as a negative balance?

A: No, it is no longer possible to get a refund and have the amount added as a negative balance.