Mandatory Buyer protection - Swedish users

Når du handler på Tradera, kan du føle dig tryg! Med vores Køberbeskyttelse får du kompensation, hvis varen ikke ankommer eller ikke svarer til beskrivelsen. Beskyttelsen tilføjes til din betaling via Tradera og giver dig ekstra sikkerhed i din handel.

Why is Buyer Protection becoming mandatory?

Tradera is already Sweden's safest marketplace, but we're not stopping there. We want all our buyers and sellers to feel safe and get the help they need if something goes wrong. Buyer Protection is a crucial part of creating this security, and without it, our ability to assist is limited.

What does Buyer Protection mean for me as a buyer? For you as a buyer, it means that Tradera will help you get your money back if the item doesn't arrive or if it's not as described. You report the problem by clicking the "Problem with purchase" button under "Your purchases," where you can also suggest the desired action. Tradera will help mediate with the seller if you can't come to an agreement.

What does Buyer Protection mean for me as a seller? For you as a seller, it means that Tradera can assist when a buyer has reported a problem with a purchase. If you believe the report is unjustified, Tradera can help assess the case. If the buyer has valid reasons for the report, you can quickly and easily issue a refund through Tradera. This often avoids conflict when done through Tradera's system.

Fixed-price listings and auctions published before the change are not subject to the mandatory Buyer Protection. However, from January 7, 2025, all new listings will be included, and Buyer Protection will be clearly displayed directly in the listing.